Our Team Does Whatever it Takes

Sara Souvanarath

When it Comes to Sales & Customer Service, Our KEP Team Does Whatever it Takes.

At Kent Elastomer Products, Inc., we think of ourselves as a service organization disguised as a manufacturing company.  People buy from people and we’re in the people business.  We share a genuine commitment to our customers, the company and one another.  It’s evident in the way we do business… and the way we treat each other.

KEP leads the way in today’s product innovation, customer service, and certified lean manufacturing.  Our 57-year success story has expanded from American-made rubber latex tubing to high-quality thermoplastic and PVC tubing, dip-molded products, and non-latex Free-Band® tourniquets.

For us, it’s not a matter of giving customers better or worse service.  It is a matter of giving all customers appropriate service.  Call us – a real person answers the phone – and you receive our 100% commitment to an on-budget, on-time solution.  Have a question?  Visit our website and hit the ‘Ask KEP’ button – receive a response within 24 hours, it’s our policy – get questions answered, request a prototype and discuss the scope of your project.  Need materials ready to ship the same day? No Problem – we offer a just-in-time delivery service – ready at a moment’s notice.  That’s the service our customers have come to expect and it’s the service level we guarantee.

This mentality is at the core of our culture and it sends a clear message to our customers; “we are the company you want to work with because we will take care of you.”  In fact, our outstanding sales/customer service team members Cindy Harry, Tom Neilsen and Sara Souvanarath have been doing it for a combined 60 years – all for the same great company!  They have a personal relationship with the customer along with intimate knowledge of the depth of our expertise.  When our customers have questions or inquiries, they know what experts to contact and when to bring them in.  They are the customer’s personal concierge to ‘all services KEP.’  These three individuals are one of the principal reasons our customers have spent 20+ years with KEP.

It’s important to recognize their many contributions and as well as the contributions made by all KEP team members.  All of our departments contribute to make the KEP customer experience the best in the business… Our team is the absolute best in the business!

By Joe Williamson, Sr. Director of Global Sales and Customer Operations at KEP.